Welcome to the Service Manager Online Documentation

Overview

Service Manager has been implemented to provide a consistent platform level user management experience for services with multiple user types, whether internal/external or authenticated/unauthenticated.

Examples:

• Admin users –
  • Admin Users – e.g. Service User
  • Portal Users – e.g. PanelUser
• Public user –
  • Portal Users – e.g. PublicServiceUser
  • Subscriber Management – eg PublicServiceAdmin
    • Subscriber Users – eg PublicServiceUser

Service Manager has not been implemented to all services as yet, however the plan is to move all services to this richer user management experience through time.

If you are unsure which user management tool has been implemented for your service, this can easily be identified by selecting the Associate User button on your service dashboard (role dependent).

Service Manager displays as :

User manager displays as:

Note

User Manager services - Your Service Administrators have guidelines to provision users for service here under: User Manager